Why Can't I order?

Q: Why do I get the message "Sorry, all requests involving the cart need to come from the site's pages directly" or "Referring site authentication failed"?

A: If you are using ZoneAlarm Pro®, Norton Internet Security®, Norton Personal Firewall® or one of the dozens of other personal firewalls, a setting in your personal firewall could be causing this error. Many of these firewalls block necessary information from the Hearts Homebrew shopping cart software. The shopping cart software calls this "referrer" information; some firewall applications call it "personal headers" or "private header information." It is also possible for settings in some hardware firewalls to cause this error.

To configure ZoneAlarm Pro® so it doesn't cause this error, go to the "Privacy" menu, and under "Cookie Control," select "Custom." Under "3rd Party Cookies," un-check the box titled "Remove private header information"

To configure Norton Internet Security® so it doesn't cause this error, you need to set up a "rule" for Heart's Homebrew.

Go to Options, Internet Options, Advanced Options, Privacy, and change the Referer box to Permit. This should fix the problems you are having. For more information on how to do this, go to Symantec's Support Pages for Norton Internet Security and Norton Person Firewall

Cheers

Heart's Homebrew